Cancellation and refund

Cancel an order

An order can be cancelled in the customer account while the cancellation action is available and the service has not been completed. A reservation released after cancellation returns to the available account balance.

Request a refund

To request a refund of the unused part of a confirmed bank payment, send a request through the support section of the account. Include the payment or order number, amount, reason, and a current contact. Bonuses, manual credits, and funds already used for a completed service are not treated as an unused bank payment.

Open customer support

Review and payment route

The seller verifies the original operation, the unused amount, and any related orders. An approved refund is sent through the bank to the original payment route. The seller does not request a bank password, one-time code, or unrelated payment details.

Time and disputes

The request is reviewed and the refund is initiated within the period required by applicable law after the information needed for verification is received. The customer's bank may need additional time to post the refund. For a service defect or mismatch, include evidence in the support request so the seller can offer correction, replacement, or a refund as required by law.